Description

How to perform an IIS Reset?

Solution/Immediate Workaround

IIS reset need to be performed on the application server where Issue is occurring for example  if issue is for Workflow/Composer/Sharepoint etc then user need to login to SharePoint Server and perform an IIS Reset there.

If it is do with webservices not working then user need to log into SAPIS server and perform an IIS Reset there.

For Evolve the Worker and Server components are normally installed on one server so steps need to be performed to evolve server but if they have different machines then as above perform an IIS reset as per the issue.

For the Production issue always confirm with customer if they are ok to perform an IIS Reset or else to do so in downtime.

Steps to perform an IIS Reset are as below.

You may need to restart Internet Information Services (IIS) before certain configuration changes take effect, or when applications become unavailable. Follow the instructions below to completely restart IIS

1.Open start menu and type “cmd” on the search bar

2.Open the command prompt (cmd.exe)

3.Type the following commands on cmd:
cd \
iisreset

4.This will reset your IIS as shown in the screenshot above

Restarting  website

If the RAIS website is to be restarted only

1.Open IIS 7 Manager (Go to start menu and type “iis” in the search bar)

2.Select “Default Web Site” and click Restart

Restarting Application Pool

If Application Pool is to be restarted only

1.Open IIS 7 Manager (Go to start menu and type “iis” in the search bar)

2.Select “Application Pool” -> “DefaultAppPool”

3.Click “Stop” and then “Start”