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Forbidden Invalid authenticity token

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Surekha Bagdure
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Description

Getting Forbidden Invalid authenticity token error while logging to support site

 

Cause

Browser issue

Solution/Immediate Workaround

  1. Try to logging with other browser
  2. Ask to clear a cache and try again
  3. Ask user to check with their IT team
  4. Might be because the website is not listed as trusted connection

Additional Information

Links to other articles/documentation/screenshots/examples/attachments

 

 

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