Description
We are getting 401:unauthorized error while logging to winshuttle application using staging and test URL.
Some users are able to login others are not.
Applies To
Transaction 10.7.x & Studio 11.x, 12.x
Cause
IT security software policy.
Solution/Immediate Workaround
The customer was using the Zscaler Cloud security product.
Users had to be added to the respective ZPA group to be able to connect to Winshuttle using the staging URL.
What does Zscaler do?
Zscaler provides enterprises with the technology and expertise to guide them on their digital transformation journeys. With cloud security services that replace the traditional inbound and outbound gateways, we help organizations transform their network and security infrastructures from an appliance-based model to a modern, cloud approach, which allows them to take advantage of cloud agility, intelligence, and scalability—securely.
Additional Information
Links to other articles/documentation/screenshots/examples/attachments
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