Description

This is how you can configure the logs for Studio when you are unable to log into studio.

Applies To

Studio 11.x & 12.x

Cause

Studio traces are required but unable to log in.

Solution/Immediate Workaround

Please enable the logs by going to this location opening up the AppOption.xml

C:\Users\your_user\AppData\Roaming\Winshuttle\Studio\AppOptions.xml

Go and search for the below tag and change the WriteApplicationTrace to true save and exit.

Change the existing tag from <WriteApplicationTrace>false</WriteApplicationTrace> to <WriteApplicationTrace>true</WriteApplicationTrace>

Relaunch studio to reproduce the issue then go to C:\Users\your_user\Documents\Winshuttle\Studio\Log collect the logs and send them to us.

Additional Information

Links to other articles/documentation/screenshots/examples/attachments