This is how you can configure the logs for Studio when you are unable to log into studio.
Studio 11.x & 12.x
Studio traces are required but unable to log in.
Please enable the logs by going to this location opening up the AppOption.xml
Go and search for the below tag and change the WriteApplicationTrace to true save and exit.
Change the existing tag from <WriteApplicationTrace>false</WriteApplicationTrace> to <WriteApplicationTrace>true</WriteApplicationTrace>
Relaunch studio to reproduce the issue then go to C:\Users\your_user\Documents\Winshuttle\Studio\Log collect the logs and send them to us.
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