Description

Attachments lost from the form(attachment control). I have added 5 attachment controls on the form and each of them contains only one attachment. I have added 5 different types of files. Eg:
For 1st Attachment control : .msg

For 1st Attachment control : .xlsx

For 1st Attachment control : .docx

For 1st Attachment control : .pdf

For 1st Attachment control : .txt

After that I have sent the form to approval, On approval screen out of 5 only three attachments were available on the form, remaining to are missing from the form. I have tried the same scenario and again attachments are missing from the form on approver's screen.

Applies To

Composer 11.x and 12.x

Cause

Configuration

Solution/Immediate Workaround

We tested different scenarios for attachments.
We found out that the issue is not from Winshuttle side.

It is from the SharePoint side.
Sharepoint is not allowing to upload and empty files.
So, whenever the customer tries to upload a file which is empty that attachment is not uploaded in Attachment.xml on SharePoint. But the element is present in the form XML.

You can confirm this by creating a dummy custom list.
Create a dummy item in that list.
Now, Edit the list item and add a blank attachment.
Sharepoint would give an error.

So, please ask the customer to consult Microsoft on Sharepoint assistance.

Additional Information

https://jira.wswork.biz/browse/WIN-39167

Note:- Its also recommended to select one file at a time in attachment control.