Email approval is not working. Customer clicks on approve but the task still shows as assigned in the task list instead of completed.
Foundation 11.x and 12.x
Incorrect email server settings and mail protocols used.
1. While analyzing the svservice logs, it was found that the gmail server was being blocked by the firewall.
2. Customer contacted their IT team and gathered their internal imap server settings.
3. We changed the email approval server to their internal imap server and configured all the respective admin keys. After that email approval functionality worked fine
Not all email protocols (e.g IMAP, POP3 SMTP etc.) are supported with every Mail server.
Always contact your IT department to get the right mail server port details and supported mail protocols.
Always verify that the email approval has been setup correctly as per below:
Should you still encounter issues go ahead and configure the workflow logs and reproduce the issue and contact winshuttle support for further analysis.
How to enable the workflow logs: