Description

User is getting the error “Your credentials could not be validated for the product. If a valid license is assigned to you, please make sure that the license is not blocked and that you are not violating Winshuttle's concurrency policy.” when opening Winshuttle Studio with Foundation.

Also, the user’s active sessions are not ending in Foundation.

Cause of issue:

Somehow it will hang up on active session cache, so after clearing it will works.

Applies to

Foundation 11.x, 12.x, Evolve

Solution

Kindly follow the below steps to update your DB for reset user sessions.

Foundation Steps

1. Stop IIS --> Do IISRESET /stop
2. Stop LMS Background service 
3. Run the select query and take a backup of current data. 
  SELECT * FROM [LicenseUsageStatus] 
4. Delete all session for all users 
  DELETE FROM [LicenseUsageStatus] 
5. Start IIS --> Do IISRESET /start 
6. Start LMS Background service 

Evolve Steps

1. Clear cache and cookies

2. Try an incognito session - The reason for this step is to rule out anything related in the standard connection to the Evole site. Some portion of the credentials can be retained and thus we need to rule this out.

3. Flush DNS

4. Try from another computer - if not in office, have a screen share meeting with a user who is not facing the issue and try your credentials

5. Depending on the above results, IISReset will need to be performed
   
   After running the above steps please do re-run the Winshuttle Studio.