Description

How can we configure in the workflow to have Process where an approver, if it is rejected the request it should go to the previous approval or the originator

Applies to

10x;11x;12x

Solution

This can be achieved by setting the Loop for Approver and setting buttons on  the form for the Workflow to decide which direction to transfer the task; See attached solution as an example.

1) Created Loop in the main view
2) In the Loop set a criteria if the Approval Rejects then Either it should go to Approver1 or the Originator for that I had created the two buttons on the form depending on what button user chooses the form will be redirected to that swimlane.