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Add in is opening outside of Excel window after Office 365 update

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Shelby Murrell
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Description

After an Excel update (Office 365), when I try to use the Winshuttle Add in through the window for running a script pops outside of Excel. I am unable to interact with it other than select "Run".

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Applies to

Studio 10.x, 11
 

Solution

We have seen this issue due to Office 365 having a conflict with working against multiple displays. Open Excel and navigate go to File Options General User Interface options. Make sure "When using multiple displays - Optimize for compatibility" is checked. Close Excel and reopen to test.

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Additional Information

Microsoft Article:

https://analyse-it.com/blog/2018/5/microsoft-windows-office-2016-multiple-monitor-dpi-awareness-and-analyse-it-s-missing-user-interface

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