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Winshuttle Update Plugin - Error while getting licenses of user

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Fabian
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Description

When running a Winshuttle Update plugin, the job fails. The svservice debug log reveals the error as:

Error while getting licenses of user 'domain\user'

Applies To

Workflow

Cause

When using a Winshuttle Update plugin, the user associated to run the web service will be checked for a license. If the user does not have a license or the workflow engine is unable to retrieve the license information the above error is generated.

Solution

  1. Ensure the user associated to run the web service has a license in Foundation.
  2. In some cases, the User Governance database's dbo.tracelog table can be so large the the license may not be retrievable.
    1. In this case, perform a SQL TRUNCATE statement against the dbo.tracelog table.

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