Description

Error running web service: The user name is missing from the server credentials. ErrorCode: 2019

Applies to

Composer 11.x

Cause

User missing credentials to run web service

Solution/Immediate Workaround

1. In Foundation check the SAP Credentials for the user running the web service:

• Go to Settings Web Services (under Products) and make a note of the SAP Server of the web service that is giving the error when run.
• Go to Settings Manage Credentials (under Personal Settings) and check the same SAP Server is listed.

If the SAP server is the same, delete and re-add the SAP credentials for that user in Settings Manage Credentials.

If it is not the same, check the SAP server linked to the web service on the solution. If it is the same SAP Server as in Manage Credentials, redeploy the solution. It is not possible to change the server name under Web Services. You will have to rename the web service in the solution. See How to change a web service name in Composer.

2. If the above does not resolve the issue, reset the password under SAP Credentials to make sure it matches the same password on SAP.

Additional Information

Winshuttle Foundation settings—Manage Credentials