Description

Directions to obtain and submit the correct logs for Winshuttle Foundation products

Applies to

Foundation 10.X

Solution

To submit logs and a troubleshooting ticket for Winshuttle Foundation products:

• Describe the problem in detail and how to reproduce it
• Please include screenshots and/or recordings of any error messages if possible

Winshuttle Logs: 

• How to enable and obtain Winshuttle Workflow logs
• How to obtain Winshuttle Central logs
• Enable/view log information for Winshuttle Workflow (10.8)
• Enable/view log information for Winshuttle Workflow (10.5-10.7)
• Where to get Winshuttle Composer log files

Additional Information

Note that one request per ticket will be reviewed. Anything outside of Standard Support will be handled by Professional Services

While not all support issues require logging, providing log files can help Winshuttle Support solve your problem. If possible, please provide any and all appropriate logs per product line:

• Central requires Central Trace Logs and SharePoint ULS logs
• Server requires IIS logs and Server logs
• Designer requires Designer Logs
• Workflow require SVLogging, SharePoint ULS logs and any associated SharePoint correlation ID