Description

Error: Server was unable to process request. Please create a master key in the database or open the master key in the session before performing this operation.

Applies to

Winshuttle Central

Cause

Due to performing a fail-over in the SQL cluster.

Solution

Each time SQL is failed-over or the SQL instance changes the Master Key must be updated. Steps to update the Master Key are mentioned below.

1. Navigate to Winshuttle Central Administration -> Database Connection page. This must be done by a Winshuttle Central Administrator (someone who has membership in the Central Administrator's group).
2. Click on "Update master key" button.