Description

When attempting to assign licenses to users, either through the Manage Licenses tab or when adding a user, I am unable to assign a license.  I can see that another account is the License Admin for the license I need to make changes to.

Cause

When your foundation site is set up, a SharePoint farm account is normally set up as the "Winshuttle Admin" which is allowed to make any changes to the site, including add users and make changes to licenses.

Solution

There are two solutions in this situation, depending upon how much access should be provided to the user who needs to make the changes to the license.

If a user can be set to the "Winshuttle Admin" role so that they can make any necessary changes to the site, a SharePoint Admin should complete the following:

• Navigate to the LMS site
  • Can be found by opening the Foundation Site > Settings > Foundation Setup > Licensing URL
• Click Users > Manage Users, then go to the user's page
• Check the Winshuttle Admin box under Permissions near the bottom of the page
• 

If a user is not meant to be a Winshuttle Admin, but is still meant to be a License Admin, they can be transferred licenses to manage by a License Admin who currently controls those licenses or by a Winshuttle Admin.