Description

When logging into Winshuttle with a Connect License receive an error message:

Your credentials and license are currently being used to login from a different machine.
This is in violation with Winshuttle policy.  Please contact your administrator for more details

Applies to

Transaction 10x, Studio 11x and Studio 12x with Connect Licensing, Foundation 12x and Evolve 20x

Cause

This issue is generally caused in one of two ways:

• After the last use of our product, the session was not closed by clicking File > Exit or using the red X in the top right corner
• You are logged in on multiple different machines at the same time

Winshuttle's End User License Agreement licenses stipulates that a license can only be used by a single named user for one session at a time, however it is possible to have two concurrent logins.  This is designed to allow for users who may not have logged out of a previous session.  When you attempt to login to a second session you will receive a Warning as per the above however you will be allowed to login for the second session.

Solution

To resolve this Warning you can simply click OK to access the application.

Additional Information

Please be sure to close our software by using File > Exit or clicking the red X in the top right corner of the window in the future to avoid this issue.
If the warning persists then please notify Winshuttle Support and request a Forced Check Out of the older session; and advise a suitable time when you will be logged out of your current session.
If you attempt a third login from a third location, you will be blocked and you will require Winshuttle Support's assistance to unlock your account.