Since installing Winshuttle 10.7.2 32bit on our PC's with newly upgraded Office to Office 365 with Excel 2016 Transaction Add-In is crashing
Opening Excel again generates pop up message to open in safe mode and disable the Transaction Add-In
If we re-enable the add-in and re-enabled as per our Knowledge Article Winshuttle Excel Add-in is not appearing Excel crashes
Deleting and recreating User Profile solved issue short term, however, issue re-occurred when trying to open a file from SharePoint and excel crashed.
Windows 7 PC with Office 2016 (Excel 32bit) and Winshuttle 10.7.2 32bit (in this case Runner)
There was an issue in the customer's registry.
Open Registry Editor via Command Prompt
Clear the below registry location
Registry Key path: HKey_CURRENT_USER/Software/Microsoft/Office/Excel/Addins/TRunnder.AddinModule
Enabled add-in manually again in Excel following these steps:
Launch Excel as Administrator using the Right Click Run as Admin Option
Go To File Options Add-Ins Manage COM Add-Ins
Highlight Transaction and Select Add. The Browse to the file Path specified as Location and select the DLL
Most users are likely to require IT Admin Support to assist with Deleting Reg Edit File and Launching Excel as an Administrator
Please Note: Excel 2016 is supported from Transaction 10.7.2 only so if you have a lower version you should upgrade