Error received when trying to connect to SAP using a Winshuttle product
SAP error type: Connect to SAP gateway failed
Error detail: internal error (this retcode should be handled by caller of NI-layer)
Connectivity issue with SAP server
Reboot any affected SAP servers
If you are still facing the same issue after the re-boot, please confirm the answers to the following questions when contacting Winshuttle Support:
- Is this an issue with a specific SAP server?
- Have there been any changes to any affected SAP servers?
- Are you able to connect to the server using Winshuttle Studio if this is an issue connecting from a Composer solution?
- Are you able to connect directly to the server from the SAP Logon Pad?