Description

Customer needs to enable the app trace but can't log in to the software

Applies To

Transaction 10.x, Query 10.x, Studio 11x, Studio 12x

Solution

1. Close out all of Winshuttle applications and Excel instances.
2. Open File Explorer.
3. In the path type %appdata% and hit enter. This will open your user appdata folder.
4. Click on the Winshuttle folder.
5. In the Winshuttle folder:
   1. For troubleshooting Transaction (version 10), click on the Transaction folder.
   2. For troubleshooting Query (version 10), click on the Query folder.
   3. For troubleshooting Studio (v.11x and v.12x), click on the Studio folder.
6. Right-click the AppOptions.xml file in this folder and choose "Open With..." then choose Notepad.
7. For Transaction:
   1. Press CTR+F to open a Find prompt and type AppTraceOn.
   2. Edit the value of this key from false to true.
   3. Save the file.
8. For Transaction and Query:
   1. Press CTR+F to open a Find prompt and type IsTraceEnabled.
   2. Edit the value of this key from false to true.
   3. Save the file.
9. For Studio:
   1. Press CTR+F to open a Find prompt and type WriteApplicationTrace.
   2. Edit the value of this key from false to true.
   3. Save the file.

After the AppOptions.xml file is saved, attempt to replicate the error.

By default traces files are written to the following locations:

For Transaction

• Documents -> Winshuttle -> Transaction -> Log

For Query

• Documents -> Winshuttle -> Query -> Log

Studio

• Documents -> Winshuttle -> Studio -> Log

Transaction:


Query: