Description:

EMailApproval is not working for the customer, but the emails are getting into the dedicated email inbox

Applies To:

All Versions of Workflow / Foundation

Cause:

One of two things:
1. The IMAP or POP3 port is not configured to function on the Mail Server. This will need to be verified by an IT resource at the customer
2. One or more of the configuration keys in Workflow Central Administration is not setup correctly

Solution/Immediate Workaround:

If the Port is not configured to be open by the IT team, then that needs to be configured and the scenario tested again

OR

Check to see that all of the correct information is within each of the EMailApproval Configuration Keys

NOTE: Each key is VERY case sensitive. For example, IMAP does not work , but imap does. Please refer to the below link for specific details about each key.

Additional Information:

Please see specific information about each key at this location: http://winshuttle-help.s3.amazonaws.com/foundation/en/options.htm

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Email Approval Configuration Keys

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