Description:

Emails are not being sent out for Tasks generated by the Workflow Engine. General SharePoint emails may or may not also be failing

Applies To:

All versions of Workflow and SharePoint

Cause:

Primary:
The Outgoing Email settings on the SharePoint Web Application are not set

Secondary:
The Workflow Configuration key "SMTPHost" is not configured

Solution/Immediate Workaround:

To figure out the correct cause, go into SharePoint and try to add a user to a group. If the user receives the email notification, skip to step 6 below:

1. Go to SharePoint Central Administration
2. Go to Manage Web Applications
3. Select the Web Application in question
4. Go to General Settings > Outgoing Email
5. Ensure that the fields are all filled out, then try the scenario again
6. Go to Winshuttle Workflow Administration > Configure Options
7. Change the "Display Keys" dropdown to All Available Keys
8. Search for "smtphost" > Click on the result
9. Click Add New Value
10. Select Global for the Scope dropdown
11. Type the name of your company SMTP server and press Add
12. Press Save
13. Perform an IIS Reset or wait 5-10 minutes for the key to take effect, then try the scenario again