Description

User receiving error: 'The user does not have a valid CENTRAL/Reviewer license'

Applies To

Composer

Cause

Possible causes include:

1. The user that is attempting to communicate to SAP does not have a license assigned within Winshuttle Central.
2. The script that is being used within the Form/Solution is setup to use a System Post account to post to SAP which does not have a license assigned.
   • To check this, have a solution developer open the solution and look at the Deployment Profile
   • If the script that’s being run has a System Post account listed, ensure that the account has a license within Winshuttle Central

Solution

Refer to the possible causes and verify that licensing has been set up properly.  If the solution in question is utilizing either the AutoPost or Winshuttle Update plugin, verify that numbers 1 and 2 are correctly configured, and ensure that the Winshuttle Workflow Administration account has a license assigned within Winshuttle Central.