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An error occurred while checking out the license

Fabian

March 07, 2019 16:52
Updated

Description

The following error message displays when I attempt to log in to Connect to activate my software:
User-added image

Cause

There may be some old license files from a previous activation of our software which are causing a licensing conflict.

Solution

To resolve the license conflict which is likely occurring, navigate to the following location and delete the files mentioned:

C:\Users\*USERNAME*\AppData\Roaming\WinShuttle\*APPLICATIONNAME*
- Delete the AppOptions.xml and LicenseSettings.Config files and retry starting the software.
C:\Users\*USERNAME*\AppData\Local\
- Delete the entire Winshuttle,_LLC folder
C:\Program Files (x86)\Winshuttle\*APPLICATIONNAME*\license
- Delete the license.lic file
C:\ProgramData\Winshuttle\
- Delete any license.lic file that you can find within this folder (may be within another folder)

Comments

1 comment

Dave Johnson

September 04, 2019 20:30
I'll attach a file that shows a Pic of the error.
0

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