Description

When a user launches a Form, they fill in all the details, and click Submit - Nothing happens and a "Progressing" message will be displayed for ever. Also, if the users click on F12 and see the Blackbird logging, there will be no any JavaScript errors and it all looks fine.

Applies to

10.7

Cause

1. Check whether the "Launch GUI" tick box is ticked in the Transaction script. If the customer is not recording the Launch GUI script, follow the steps in Solution 1
2. Check whether the "Launch GUI" tick box is ticked in the Transaction script. If this checkbox is ticked, and Customer is recording the Launch GUI Script, then Form Worker service is missing - follow the steps in Solution 2

Solution 1

1. Open the Transaction script in Studio or Transaction client
2. Un-tick the "Launch GUI" tick box
3. Test/Run the script 

Solution 2

1. Download the Form Worker from the Winshuttle Support site
2. To deploy the Form Worker follow the instructions given in the below documentation notes:
http://winshuttle-help.s3.amazonaws.com/foundation/en/winshuttle-server-deploying-formworker.htm
 

Additional Information

You can download the "Form Worker" from Winshuttle Support site - Downloads: Server